e-mail: info@lloydscollege.nsw.edu.au I Phone: + 61 2 8263 1200

FAQ's for agents

Q: If I wish to find out if my student has paid their next installment who do I contact?
A: Contact Accounts Receivables at receivable@teg.com.au .
State the following information:
· Student’s Name
· Which college enrolled
· What they are study (Course Name)
We will reply back to you in a few days.

Q: If I wish to advertise in newspapers with your logos do I need approval?
A: Yes, we must see copy of your advertisement. Email it to info@lloydscollege.nsw.edu.au

Q: If I wish to do radio, TV, billboard advertising in my country can I call for support?
A: Yes of course, as long as there is commitment from agent side to deliver the required students.

Q: As an agent what do I need to explain to students?
A: You need to make sure that:
The students read and understand the student handbook and pre-enrolment information.
The students understand the enrollment process, sign the application form and acknowledge the enrolment agreement.
You explained course requirements, course outcomes, course description, course outline, course prerequisites, including minimum English proficiency for VET enrolments
Students understand their payment schedule of fees & pay on the due dates
You clearly explained when the course starts, what time students need to attend orientation, and College deferral policy.
You clearly explained visa conditions and students’ obligations.

Q: If I run out all brochures and need some more what do I do?
A: Email to  info@lloydscollege.nsw.edu.au  and request brochures with full address details.

Q: If I wish to become a registered agent what shall I do?
A: Download agent representative form, fill it in, scan it and email to info@lloydscollege.nsw.edu.au

Q: How long after I have signed the agreement will I get my copy of the agreement, certificate of authority and brochures to promote?
A: About 1 month. In order for us to authorise you to act as a college’s representative, we conduct a reference check. Please ensure that you provide details of at least 3 referees on the agent application form.

Q: If I wish to arrange a student seminar in my office can I call for support for brochure etc.?
A: Yes, please contact your designated marketing manager or email to info@lloydscollege.nsw.edu.au

Q: If I wish to print your brochures in my country using your artwork what shall I do?
A: Email to  info@lloydscollege.nsw.edu.au  to request the artwork and other relevant details.